Reference

Terms and Conditions on 99jj

These terms set out what you agree to when you create an account and use 99jj — covering deposits via JazzCash, Easypaisa, and Raast, how your account wallet works, and what we expect from you in return.

Account holders must be of eligible age under local lawOne account per personJazzCash, Easypaisa, Raast coveredApplies where local law permits
99jj Terms and Conditions on 99jj
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is handled with care. We keep only what is needed to run your wallet, verify transactions through JazzCash, Easypaisa, or Raast, and meet any requirements that apply under local law. Here is how that works in practice.

Data We Hold

We store your registered mobile number, transaction records, and account activity logs. We do not share this with third parties outside of what local law requires.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and any app session. You can clear these from your device at any time through your browser settings.

Account Security Steps

Your account is protected by OTP verification sent to your registered number. Any login from an unrecognised device triggers a fresh OTP check before the session opens.

Requesting Changes or Removal

To update your registered details or request account closure, contact support via live chat with your account ID and the mobile number tied to your JazzCash, Easypaisa, or Raast wallet.

CONTACT US DIRECTLY

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account, we have a few direct routes. Our support team handles account and terms queries — reach out through any of the channels below and include your registered mobile number so we can pull up your account straight away.

Live Chat Start a chat from inside your account dashboard. Available for account holders with a verified mobile number linked to JazzCash, Easypaisa, or Raast.
Email Support Send a detailed query to our support address. Include your account ID and the specific section of the terms you want clarification on — we respond in order.
Help Centre Our help pages cover the most common terms questions — account limits, wallet rules, and what happens if your account is flagged for review.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account. If your question is not here, contact support through live chat.

These terms apply to anyone who opens an account on 99jj. Access depends on local law and is available only where permitted for your region in Pakistan.

No. One account per person. If we detect a duplicate, both accounts are suspended and any wallet balance is held while we review the case.

Depending on the breach, we may suspend your account temporarily or close it permanently. Any wallet balance is reviewed and handled according to the specific situation.

We post any update directly on this page with a clear revision date. Continuing to use your account after that date means you accept the updated version.

Yes. Contact support via live chat with your account ID and registered number. We handle deletion requests in line with what local law requires for your region.

If a deposit or withdrawal through JazzCash, Easypaisa, or Raast does not reflect on your wallet, contact live chat with the transaction reference number and we will check it against our payment records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.