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How 99jj Handles Your Privacy

Your account data belongs to you. We collect only what we need to run your account, process deposits through JazzCash, Easypaisa, and Raast, and keep your sessions secure across mobile and desktop.

Account data protectionJazzCash, Easypaisa, Raast payment dataSession and device securityYour right to request data removal
99jj How 99jj Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request removal of your information, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a data or privacy matter so it gets to the right person quickly.

Live Chat Start a chat from your account dashboard. For privacy queries, note 'data request' in your opening message so we can route it correctly.
Email Support Send your request to our support email address. Include your registered account number so we can locate your data without delay.
In-App Help Open the Help section from the mobile menu. Privacy and account-data requests are listed under Account Settings for logged-in users.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security is built into how we operate, not added as an afterthought. Every account uses encrypted sessions, and payment data moving through JazzCash, Easypaisa, or Raast is handled through those providers' own secure channels. Here is what that looks like in practice across the four areas that matter most.

Cookies and Tracking

We use session cookies to keep you logged in across devices and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If we detect an unusual session from a new device, we prompt re-verification before allowing access.

Data Retention

We keep your account data while your account is open and for a defined period after closure, as required by applicable rules. You can request your retention period details via support.

Your Access Rights

You have the right to request a copy of your stored data, ask for corrections, or request deletion where local law permits. Submit these requests through live chat or email support.

Common Questions About Your Privacy

Real questions about how your data is used, stored, and what you can do about it.

We collect your registration details, contact information, login activity, and payment records tied to your JazzCash, Easypaisa, or Raast wallet. Device and session data is also collected to maintain account continuity.

Yes. Contact our support team through live chat or email, mention it is a data access request, and include your account number. We will provide a summary of your stored information.

We retain data for a period after account closure as required by applicable rules. The exact period may depend on local law and the payment methods you used. You can ask support for specifics.

We do not sell your personal data. Payment data is shared only with the relevant payment provider — JazzCash, Easypaisa, or Raast — as needed to process your transaction. No other third-party sharing without your consent.

Send a deletion request through live chat or email support. Note 'data deletion request' clearly. Where local law permits deletion, we will action it and confirm once complete.

Each payment method creates its own transaction record tied to your account. Both sets of records are stored securely under your account profile. You can see your transaction history from the account wallet section.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.